| City | Mississauga |
| Province/State | Ontario [ON] |
| Job ID | 8644 |
| Title | Tele Counsellor - Bilingual |
| Job Type | Permanent |
| What is in it for you? |
Want to make a difference? This is your chance to join an organization to do just that!
Our client is a leader in Employee Assistance Programs, Workplace Health & Wellness, Absence Management & Prevention and Cross-Cultural Solutions. For more than 20 years,
Our client has been helping organizations address their health and productivity issues by supporting the physical, psychological and social health of their employees. They touch the lives of more than four million people, serving 2,200 companies in more than 100 countries around the world and their integrated delivery of services continues to redefine workplace health. Our client is looking for talented Tele Counsellors to join their Client Care team based in Mississauga. They operate a fast-paced work environment with professional and energetic people. |
| The Ideal Candidate | The candidate who will be the most effective in this position is a person who has had previous experience in professional counselling within an organization or an individual whom recently graduated from a Masters degree, within a relevant Social Work or Counselling topic, and pertains practicum in the field. |
| Job Description | As Tele Counsellor you will recieve prescreened calls from Client Care Representatives with clients in need. The Tele Counsellor is responsible for ensuring warm and professional access to services by employees and families of customer organizations, assessing needs accurately and channeling the client into the appropriate stream of service for efficient and professional support. |
| Responsibilities | - Conduct initial assessment of incoming calls in order to ensure immediate and efficient follow up care was provided by internal / external resources.
- Provide crisis counselling, intervention and critical incident response, such as finding immediate care or contacting emergency resources for clients. - Provide telephone counseling regarding traumatic workplace events. |
| Requirements |
- You will have a Master's
degree in Social Work, Counselling or Education with counselling. Ideally complemented by clinical experience. - You are a member of, or qualify to be registered with a professional association.
- You have previous experience
of EAP counselling, addiction assessment and/or trauma services. - You have the ability to work rotating shifts.
- You are Bilingual in English and French (ability in Spanish is also desirable but not essential). |
| Compensation | 41k - 50k |
| Compensation and Benefits Details | This organization is dedicated to helping each and every individual maximize their effectiveness in both the workplace and their personal lives. Not only are you provided with great reward from enriching people's lives you are also given excellent employee support and great benefits. |
| Refer a Friend | Introduce your friends to Drake and we will pay you up to $500* if we place your friend in a permanent position. You can also earn $50* if we place your friend in a temporary assignment. * Please see your local branch for details. (Offer not available in the province of BC) |
| Date Added | 5/29/2008 6:29:14 AM |
| # of Positions | 2 |
| Job Category | Social Services |
| Industry | Personal Care and Service |